Delivery & Shipping

Delivery Time= Processing Time + Shipping Time

Processing time - It differs from product to product. Personalized jewelry: Each piece of personalized jewelry is made especially for you, there are no items in stock. Each piece of jewelry has a different shipping and handling time. Your order will show as "Pending" as it is being created specially for you.
As a general rule, name necklaces, name rings, monogram necklaces and other personalized jewelry has handling time of 7-10 working days.
The order processing time for non-custom jewelry is: 1-5 working days.
Please know your jewelry is personalized and handcrafted.
The product process is stainless steel plane cutting: the delivery period is 7 days.
The product process is stainless steel corroded or 3D process: the delivery period is 10 days.

SHIPPING TIME& SHIPPING FEE:

For United States Mainland customers:
USPS: cost FREE for orders over $59.99, otherwise $5.99 USD. Shipping Time 7-12 working days.
FEDEX: Cost $30 USD, Shipping Time 3-7 working days.

If your package is returned to our courier warehouse due to incorrect address or addressee, we can charge a re-delivery fee of $3.99 to arrange re-delivery.

For Rest of the United States customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 20-30 working days.

For Canada customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 9-14 working days.
FEDEX: Cost $30 USD, Shipping Time 3-7 working days.

For France, Germany, Netherlands, Austria, Denmark, Poland, Sweden, Thailand, Bulgaria, Italy, Lithuania, Portugal, Spain, United Kingdom customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 6-12 working days.
FEDEX: Cost $28 USD, Shipping Time 5-8 working days.

For Australia customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 6-12 working days.
FEDEX: Cost $70 USD, Shipping Time 6-8 working days.

For New Zealand customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 6-12 working days.
FEDEX: Cost $30 USD, Shipping Time 4-6 working days.

For Indonesia, Japan, Malaysia, Singapore customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 10-20 working days.
FEDEX: Cost $25 USD, Shipping Time 3-5 working days.

For Andorra, Belgium, Luxembourg, Hungary, Ireland, Switzerland, Norway, Czechia, Romania, Croatia, Estonia, Latvia, Slovakia, Slovenia customers:
Standard Shipping: Cost $5.99 USD, FREE shipping on orders over $59.99. Shipping Time 7-12 working days.
FEDEX: Cost $28 USD, Shipping Time 5-8 working days.

For Middle East customers:
Standard Shipping: Cost $8.99 USD, FREE shipping on orders over $69.99. Shipping Time 10-15 working days.

Rest of World:
Standard Shipping: FREE shipping on orders over $99.00 otherwise $15.99 USD. Shipping Time 20-30 working days.

Many factors can affect transportation time. We make every effort to ship your product out as soon as possible within the time frame that is listed on each product page.
NOTE:
Shipping process might be a little longer than usual because of the local delivery policy during the coronavirus outbreak period.

During this epidemic, common shipping maybe delayed about 2-3 business days. What's more, shipping is much more expensive these days. We want to meet all your at-home needs and deliver your package to you as soon as possible, so if order under $59.99 will charge $6.99 or 7.99 for shipping(According to different countries).

However, if order over $59.99, we will cover the shipping cost. As a result, we give away all our profits to ensure best service as usual.

Shipping times are estimates quoted by our courier companies, so Customforher cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Customforher will do our best to limit any inconveniences that may arise.

*Please note that the above time frame doesn't include production time or account for delays caused by vendors and weather.

SHIPPING INFORMATION
Shipping Address -The shipping address will be taken from the PayPal record (PayPal checkout model). The address can be changed before we ship your orders. However, once we ship your orders, the shipping method or address can't be changed.

1. If there is a problem with your address and that caused the package to return, then you will be charged for the shipping cost if you require a refund.
2. Also, please note that all the personalized items need to be charged for 30% restocking fee if it is returned to us due to incorrect or incomplete address.

Order Tracking - After your order is shipped, you will receive a shipping notification email.